Narwee is a quiet pocket of post-war brick homes on solid blocks, with established street trees and back-yard gums sitting right over the service lines. High Demand Electrical is a Level 2 ASP accredited contractor (Licence 397193C) working across Narwee — storm make-safe, private pole repair and replacement, and reconnection to the Ausgrid network.
Storm Damage Power Pole Repair in Narwee
Storm damage to a private pole is not something to leave standing overnight. A pole that has moved is pulling on the service line, and that strain runs straight through the point of attachment into your consumer mains and meter box — the customer side of the supply, which is yours to maintain.
We cover Narwee, Beverly Hills, Riverwood, Peakhurst, Roselands and Kingsgrove with emergency power pole service around the clock, on-site fallen pole make-safe, and full pole repair once the site is secure.
How Urgent Is Your Storm-Damaged Pole?
Why Narwee Private Poles Fail in Storms
Narwee sits on the northern edge of the Georges River council area, on gently falling ground between Beverly Hills and the Salt Pan Creek catchment. The suburb is mostly post-war brick homes on regular blocks with well-established gardens, and decades of growth means mature trees now sit directly above service spans in a great many back yards. Branch strike is the most frequent cause of the storm damage we are called to.
The private poles themselves are largely original. Timber installed with the house rots at the ground line where moisture sits against the buried section, and the steel cross arms, bolts and stay fittings above corrode slowly over the same decades. Neither is visible from the driveway, which is why a pole that looks perfectly serviceable can come down in a single gust.
Narwee is fed by Ausgrid. The numbered poles in the street belong to Ausgrid and the network maintains them. The pole standing on your property, carrying the service line to your meter, is a private pole and the owner is responsible for it. We confirm that on site before any work is priced.
Choose Your Situation — See What We Do
What Happens When Your Narwee Pole Comes Down
- Keep everyone back at least 8 metres from any conductor on the ground and treat every wire as live. Report downed wires to Ausgrid on 13 13 88 first, then call us for the private pole.
- We attend and make safe — isolating supply, securing or propping the pole, and removing the immediate danger from the yard, driveway and footpath.
- We assess the whole structure: butt below the ground line, cross arms, stays, service cable and point of attachment, then advise plainly whether straightening will hold or the pole has to be replaced.
- We carry out the repair — cross arm replacement, new service cable, or a full emergency pole replacement where the pole is finished.
- We reconnect the supply and lodge the Ausgrid notification ourselves. Disconnection, reconnection and paperwork are handled in-house so the job is complete when we leave.
From Storm-Damaged to Reconnected — Click Through the 6 Steps
Storm Damage We Repair Across Narwee
The Narwee storm work we are called to most often:
- Branch strike on service spans — mature back-yard trees dropping limbs across the run to the house.
- Snapped poles at ground line — decades of hidden rot ended by one strong gust.
- Leaning poles with stretched or failed stays — the pole has lost the tension keeping it upright.
- Cross arm and pole-top hardware failures — corroded bolts and brackets that drop the conductors they held.
- Service cable and attachment damage — repaired with service cable replacement and a reinstated bracket.
- Damaged consumer mains — the run to the switchboard often needs consumer mains work before power goes back on.
Insurance & What’s Usually Covered
What's typically NOT covered: wear-and-tear, gradual rot or rust, or failure caused by a pre-existing defect notice you hadn't rectified. Our written cause report helps insurers distinguish sudden events from gradual failure — and we handle insurance claims every week.
FAQs
Whose pole is it — mine or Ausgrid's?
If it sits inside your boundary and feeds your house, it is a private pole and the property owner is responsible for it. Ausgrid owns the numbered poles in the street and maintains those. Send us a photo if you are not sure and we will confirm before anyone is sent out.
There is a branch on the line above our back yard. Can we deal with it?
Do not touch it and keep everyone else away as well. A branch in contact with a conductor can be live, whether it looks green or dry. Stay at least 8 metres clear, report wires down to Ausgrid on 13 13 88, and call us to isolate the supply and remove it properly.
There is a branch on the line above our back yard. Can we deal with it?
Do not touch it and keep everyone else away as well. A branch in contact with a conductor can be live, whether it looks green or dry. Stay at least 8 metres clear, report wires down to Ausgrid on 13 13 88, and call us to isolate the supply and remove it properly.
The power is out but the pole looks completely fine.
The problem is often the service cable, the point of attachment or the consumer mains rather than the pole. A cable partly pulled out of its bracket, or an ageing neutral that has finally given up, will drop supply without any visible damage. We test the whole run from the pole to the switchboard so the real fault is found.
Can the pole be repaired instead of replaced?
Sometimes. If the shaft is sound and the pole has only shifted, straightening and re-staying is a proper long-term repair. If there is rot at the ground line or the shaft is split, replacement is the only safe option and we will say so rather than sell you a repair that will not last.
Our block of flats shares one pole. Who calls it in?
Where the pole is on common property it is normally the owners corporation's responsibility, arranged through the strata manager. In an emergency we make it safe first and sort out authorisation afterwards, since a shared pole failing takes several households off supply. We provide a written report for the strata records.
Ready to secure your property with Power Poles service?
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