24/7 Emergency

24/7 Emergency Power Pole Service

Pole down. Live wires. Sparking cable. Storm damage at 2 AM. Our emergency crew runs 24 hours a day, 7 days a week across Sydney — licensed Level 2 ASP, insurance-ready, and onsite fast.

When it's a genuine power pole emergency

A private power pole emergency isn't the same as a general power outage. If the street has lost power, that's an Ausgrid or Endeavour Energy job. But when the pole on your property is leaning badly, cracked, down, or has live wires exposed, that's our job — and it needs a licensed Level 2 electrician.

We run a dedicated after-hours crew specifically for private pole emergencies. If you call us at 2 AM with a tree on your pole, we're on the way.

What counts as a pole emergency

Fallen private pole

Pole on the ground, against a fence, on a car, or propped up by a tree. Every hour counts.

Live wires exposed

Sparking, arcing, smoke, burning smell, or cable touching the ground near your home.

Storm / impact damage

Tree down on pole, car into pole, lightning strike. We document for insurance on arrival.

Dangerous lean

Pole moving in the wind, or the base visibly failing. Likely to come down in the next squall.

What happens when you call us

  1. Triage in 5 minutes. Describe what's happening. We assess safety, give an ETA, and guide you on immediate safety steps.
  2. Network coordination. If live hazards exist, we coordinate with Ausgrid or Endeavour Energy to isolate street-side supply first.
  3. Onsite fast. Emergency crew dispatched. Most metro Sydney emergencies onsite within 2–4 hours, faster where possible.
  4. Make-safe. Secure the scene, remove dangerous debris, cut back damaged cable, and isolate live circuits at the meter.
  5. Temporary supply. Where feasible, rig a temporary service so your home keeps power.
  6. Permanent fix. Urgent network permit, pole supply, and replacement often within 24–72 hours.

Why HD Power Pole for emergencies

24/7 dispatch

Real humans answer at 3 AM. Our emergency crew runs a true 24/7 rotation — not a voicemail that calls back Monday.

Licensed Level 2 ASP

Network-accredited to work on live connections with Ausgrid and Endeavour Energy. The only people legally allowed.

Insurance-ready

Photos, cause report, itemised quote — everything your insurer needs to open the claim and cover most of the cost.

Sydney-wide coverage

Eastern Suburbs, Inner West, North Shore, Northern Beaches, Sutherland Shire, Hills, Western Sydney.

Live emergency? Call now.

If a pole is down, live wires are exposed, or you've lost supply due to private-side damage, call our 24/7 line immediately.

Ready to secure your property with Power Poles service?

Fill out the form and our expert team will get back to you shortly. Whether it’s an emergency or a planned installation, we’re ready to help—fast, safe, and professional.