The cable from your private pole to your meter box is your responsibility — and when it fails, only a licensed Level 2 electrician can replace it. Sydney-wide service, network paperwork included.
If you have a private power pole, the cable running from the top of that pole to your meter box belongs to you — not the network. It's called the consumer mains, and it's one of the most overlooked pieces of private electrical infrastructure in Sydney.
Service cables typically last 25–40 years, but UV exposure, tree rubbing, storm damage, and even cockatoos can shorten that. When it fails, it takes down your supply and sometimes causes damage to the pole-top hardware or your meter box.
Cracked, sun-bleached, or split outer insulation. Copper or internal insulation exposed anywhere along the length.
Cable hanging lower than it used to, especially below 4.5 metres over a driveway or street.
Branch wearing against the cable over time. Eventually breaches the insulation and trips circuits.
Flickering lights, tripping safety switches, or brief brown-outs — often due to a failing cable or corroded connection.
Only Level 2 electricians can legally replace service cables. Fully authorised with all Sydney networks.
Simple residential cable swaps can often be done in a single day once the network has approved the outage.
Having a pole replaced? Combining cable replacement at the same time saves the call-out and shared labour.
We'll check whether your existing cable is sized for solar, EV, or three-phase — and upgrade if required.
Book a site visit. We'll inspect the cable, quote a replacement, and handle the network paperwork.
Fill out the form and our expert team will get back to you shortly. Whether it’s an emergency or a planned installation, we’re ready to help—fast, safe, and professional.
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