Bexley sits on the rise between Rockdale and the Wolli Creek valley, and its wide older streets carry a lot of mature tree cover over the top of private power poles. High Demand Electrical is a Level 2 ASP accredited contractor (Licence 397193C) covering Bexley and the wider St George area — make-safe, repair, replacement and reconnection to the Ausgrid network, twenty-four hours a day.
Storm Damage Power Pole Repair in Bexley
Once a private pole has been hit by a storm, the clock is running. A leaning or split pole puts sideways load on the service line, and that load carries all the way through to your point of attachment, your consumer mains and your switchboard — parts of the installation that are yours to maintain, not the network's.
Our crews work Bexley, Bexley North, Rockdale, Kingsgrove, Arncliffe and Carlton with emergency power pole service, immediate make-safe for fallen poles, and full power pole repair once the site is secure.
How Urgent Is Your Storm-Damaged Pole?
Why Bexley Sees So Much Storm Pole Damage
Bexley is largely interwar and post-war housing on generous older blocks, with well-established street trees and plenty of mature gums and figs in back yards. That canopy is what makes the suburb pleasant, and it is also what puts a limb through a service line every time a decent front comes through. Wind funnelling up out of the Wolli Creek and Bardwell valleys adds to it.
The poles themselves are the other half of the story. A large share of Bexley's private poles are original timber, installed when the house was built and never replaced. Timber rots from the inside out at the ground line, where moisture sits against the shaft, so a pole that rings solid at chest height can be hollow where it matters. Salt drifting up from Botany Bay works on the cross arms and steel fittings at the same time.
Bexley is on the Ausgrid network. Ausgrid owns and maintains the numbered poles in the street. The pole on your side of the boundary — the one carrying your service line before it reaches your meter — is private, and keeping it safe is the owner's job. We make that call on site and tell you exactly where the line falls.
Choose Your Situation — See What We Do
What Happens When Your Bexley Pole Comes Down
- Get everyone back and stay back. Keep at least 8 metres between you and any conductor on the ground, assume it is live, and report wires down to Ausgrid on 13 13 88 before you do anything else. Then call us.
- We attend and make the site safe — isolating supply, securing the pole or what remains of it, and removing the immediate danger to your family, your neighbours and anyone on the footpath.
- We inspect the whole structure: butt condition below the ground line, cross arms, stays, service cable and point of attachment. From there we tell you whether straightening is genuinely viable or whether the pole is finished.
- We complete the repair or fit a new pole. That can mean cross arm replacement, a new service cable, or a full emergency pole replacement on the same visit where we can.
- We reconnect your supply and lodge the network notification with Ausgrid ourselves. Disconnection, reconnection and paperwork are all handled in-house as part of the job.
From Storm-Damaged to Reconnected — Click Through the 6 Steps
Storm Damage We Repair Across Bexley
These are the failures we are called to most often around Bexley after a storm:
- Branch strike on the service line — a limb comes down across the span and either snaps the cable or pulls the pole out of plumb.
- Rot at the ground line — the most common single cause of a pole failing outright, and the reason a visual check from the driveway is not enough.
- Broken or split cross arms — old hardwood arms crack under shock loading and drop the conductors they were carrying.
- Service cable torn from the wall — the point of attachment gives way and takes render and brick with it. We handle service cable replacement and refit the bracket properly.
- Poles that fail a network inspection afterwards — if a defect notice has landed, we do defect notice rectification and clear it with the network.
- Poles at the end of their life — where timber has had enough, a composite pole is often the sensible replacement.
Insurance & What’s Usually Covered
What's typically NOT covered: wear-and-tear, gradual rot or rust, or failure caused by a pre-existing defect notice you hadn't rectified. Our written cause report helps insurers distinguish sudden events from gradual failure — and we handle insurance claims every week.
FAQs
Is the pole in my back yard mine or Ausgrid's?
If it is on your property and it feeds your house, it is a private pole and it belongs to you. Ausgrid's poles are the numbered ones in the street or on the verge. Ownership decides who arranges and pays for the repair, so it is worth knowing before you call anyone.
Can a damaged pole be repaired, or does it always need replacing?
It depends on where the damage is. If the shaft is sound and the pole has simply shifted, straightening and re-staying can be a proper fix. If the timber has rotted at the ground line or the shaft is split, replacement is the only safe option and we will say so rather than patch it up. We give you the honest answer on site.
Can a damaged pole be repaired, or does it always need replacing?
It depends on where the damage is. If the shaft is sound and the pole has simply shifted, straightening and re-staying can be a proper fix. If the timber has rotted at the ground line or the shaft is split, replacement is the only safe option and we will say so rather than patch it up. We give you the honest answer on site.
I have received a defect notice from the network — what now?
A defect notice sets a period in which the fault has to be fixed, and supply can be disconnected if it is not. As a Level 2 ASP we can rectify the defect and clear it with Ausgrid directly. Send us a photo of the notice and we will tell you what the work involves.
There is a branch resting on my service line. Should I pull it off?
No. Never touch a branch that is in contact with a conductor, and never let a tree contractor near it either — the branch can be live. Keep everyone at least 8 metres away, report it to Ausgrid on 13 13 88 if wires are down, and call us to make it safe. Once the line is isolated the branch can be removed properly.
How fast can you get to Bexley in a storm?
We run 24/7 emergency call-outs and are usually on site within a couple of hours, though heavy storm nights across the whole network can stretch that. Make-safe is the first priority so the hazard is gone. The permanent repair is then scheduled as quickly as materials and access allow.
Ready to secure your property with Power Poles service?
Fill out the form and our expert team will get back to you shortly. Whether it’s an emergency or a planned installation, we’re ready to help—fast, safe, and professional.
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